Frequently Asked Legal Questions
You can request an account pause or full closure at any time. We'll halt all activity, settle any outstanding balances, and keep your data according to local law. If you request deletion, we remove personal details within 30 days while keeping transaction logs for compliance.
We use multi-step verification: your phone number, email confirmation and payment method matching. Larger withdrawals may trigger additional checks. This process depends on local law and your payment method; most verifications complete within minutes once submitted.
Yes. Go to Settings > Legal & Privacy and select 'Download My Data'. We'll compile your account details, login history, transaction records and all stored personal information into one file and send it to you within 10 business days.
Disputes involving DANA, OVO, GoPay or QRIS are handled through the payment processor's formal dispute process. We cooperate fully with their investigation. Contact our legal team immediately with transaction details; we document everything for the case file.
Our complete terms live on this site under /legal/terms-of-service. We update them only when local law changes or a new payment method launches. Any update we make affects accounts from the effective date forward; earlier terms still apply to past activity.
We retain transaction records, withdrawal proofs and deposit confirmations for the period required by Indonesian financial regulations and our licensing framework, typically five years. After that, records are securely archived or deleted unless a legal hold applies.
Contact our support team immediately through live chat or email. We'll freeze your account, review all recent activity and work with your payment provider to investigate. If fraud is confirmed, we file a report and help you recover funds where possible under local law.
